Frequently Asked Questions
-What methods of payments are accepted?
We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal's encrypted payment page. You can also pay with your PayPal balance.
-How much is shipping? Standard shipping is $19.15, Priority shipping is $26.30, and Express shipping is $58.50. Tracking numbers are included with all shipments.
-How long will it take for my items to arrive?
Orders arrive in 3-5 business days after payment has been process. Overnight shipping is available.
-What is the refund and return policy?
1. REFUNDS
Refunds are available to customers within 3 days of product delivery. In order to receive a refund, the following conditions must be met:
- Product(s) must be returned along with original packaging
- Product(s) must be unused and not damaged.
- Receipt or proof of purchase is required.
If the listed conditions are not met, Flawless Bundles reserves the right to refuse a refund.
2. RETURNS
To initiate a return, please contact customer service by e-mail at flawless.bundles@yahoo.com. Customers are responsible to pay for their own return shipping.
Returns should be sent to:
Flawless Bundles
ATTN: Returns
PO Box 763321
Dallas , TX 75376
3. INQUIRIES
Please field any questions to our customer service department. You may follow up on returns and/or refunds in process by contacting them at flawless.bundles@yahoo.com
-How much does each bundle/pack of hair weigh?
Each bundle/pack of hair weighs a total of 100 grams/3.5 ounces.
-What is the quality grade level of the hair?
10A We only offer the highest quality level of hair available on the market.
-What is a Lace Closure?
Lace closures are thin hair pieces made of lace which are only few inches long and wide so that they lay flat on your head. Lace closures ensure that all of your hair is being protected while you color and blend the textures of your weave, allowing for endless coloring and hair dyeing without all of the problems and worries of color blending with your own natural hair.